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Customer Service Advisor

An exciting opportunity has arisen for experienced customer service advisors to join our firm of solicitors at Goldwyn Fox in Bradford. The applicant must possess excellent written and spoken communication skills and the ability to work in a team environment.

The Firm

Goldwyn Fox Solicitors is a rapidly growing law firm specialising in personal injury claims. We are focused on our clients and we aim to provide exceptional service at all times. We have excellent technology systems and experienced personal injury specialist staff.

The Role

This is a busy and demanding role that primarily involves managing client communications by interacting with prospective clients on the phone and taking information from them about their claims or services they require. The information will be input onto questionnaire forms and then the questionnaire forms will be passed to other members of the team for vetting.

The Candidate

The successful candidate must have experience of working within a telephone based customer service environment and preferably be acquainted with personal injury claims. It is essential that the candidate has excellent written and spoken communication skills and a high standard of personal presentation. You will need to provide administrative support for our solicitors and the day-to-day tasks involved in running a law firm. You will be required to deal with clients in a professional manner, and to be polite and tactful. Experience working with Proclaim and Microsoft software is also preferred but not essential as training will be given.

The Work

  • Answering telephone calls in a professional manner
  • Dealing with enquiries from clients via telephone, website, email, online chat and letter
  • Arranging services for clients
  • Using a diary management system and making appointments
  • Entering client information onto a computer database
  • Arranging delivery and collection of documents
  • Copying, scanning and faxing, including preparation of large files
  • Filing and other general administration work.

This positions available are full time and part time, Monday – Friday 9am to 8pm, we offer a competitive hourly wage depending on experience plus benefits. If you have the relevant skills and experience for this, please apply immediately via the e-mail link below:

The closing date for applications is Friday 19th June 2015.

Please send your CV in the first instance.

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